"When I suffered a heart attack the pay out from my trauma policy allowed my wife
and I to buy the house we'd always wanted. Sadly, within a year she passed away but
the claim on her life policy meant I could pay down some debt, IAS was very
supportive and provided a high level of professionalism to me in a very difficult
time." John V, Sydney
"No-one's ready to hear their doctor tell them they have cancer. When it happened
to me my first thought was for my family, both emotionally and financially.
Thankfully I'd taken out trauma cover and when I made a claim, it was paid, allowing
me to focus on my treatment and recovery. IAS's ability to process the claim
in such a professional and expeditious manner reminded me of why I'd been a client
of theirs for so long." David R, Sydney
"My own family and extended family are business and personal clients of IAS.
When Dad died we thought the business might go with him, but it's still here today
and a success, with Mum receiving the proceeds of his life policy. Though we miss Dad
every day, we're comforted by knowing that he'd be happy that we're ok. IAS
acted on our behalf with integrity and empathy, and provided a much needed personal
touch." Michael B's Family, Sydney
"When we met with IAS three years ago, they suggested that my husband and I take out personal insurance that
would cover our debts. As part of the overall portfolio, we took out trauma insurance to the value of just
over a million dollars. When they visited me again recently I happened to mention that I had suffered with
thyroid cancer last year but that I was now in remission. They insisted that I should make a claim on the
trauma cover and I agreed to do so. Within a month of lodging the claim, IAS presented me with a cheque from
the insurer for the entire value of the cover. It left me speechless. We are using the money to pay off our
mortgage and our other debts. I can?t thank IAS enough for their support and their commitment to our cause." Susan, Sydney
"Thankyou to Doug for his advice and thankyou for your service over the years. I cannot remember how I came upon your company, but I
am so glad I did as you saved us many dollars over the years in premiums. I also liked the service you provide where you rang each
year to check the requirements of the policy. It is unusual to have good service these days but you always provided. I wish you all
well and your company further prosperity." Carolyn, Sydney
"Their customer service is always above average, they go out of their way to help and that is very important to me." Nick M, Sydney
"I like dealing with them as you always get a person not a message." George Z, Sydney
"They are very nice and polite people, I don't feel like a number with them." Kathy R, Sydney
"I am very happy with IAS, I tell everyone I know about them, there is nothing to change. Keep up the great work." John P, Sydney
"They have to be the most pleasant people to associate with, always polite and friendly and that goes a long way with me." Graham E, Sydney
"I really appreciate what they are doing now. It's wonderful to be able to pick the phone up and have a real person on the other end that knows the answers
to my trivial questions, nothing is a chore. They are incredibly prompt with their service and professional all the way. Please don't alter this service.
You cannot fix something if it is not broken." Sally S, Sydney
"They are always there when I need them, always a person on the end of the line which is rare nowadays. They have always kept me on my toes for my renewals,
never had one run out since I joined IAS." Sam S, Sydney
"We're very happy with them. They go out of their way to help small business to get the correct policy. We cannot fault them." Jo F, Sydney
"I have been with IAS for 10 yrs plus and I'm happy with the level of service I have been getting. I cannot think of anything that needs changing." Gabriel I, Sydney
"They took an interest in my business and we're very pleased with that service. They are very professional." Lloyd B, Sydney
"I am happy with how they work and have a good relationship with them as I have many policies with them for others things not just Life and they have always been
nothing but professional and nice to deal with." Michelle K, Sydney
